Mr Parts ©

Frequently Asked Questions



Why shop with

What kind of products do you sell?

Are there any registration/hidden fees?

How do I search for products?

How do I place an order on your website?

What if I cannot find my particular product on

Order By Phone

Do you provide car care consulting services?


How do I make payment?

Are your prices negotiable?

Will my card be safe?

Why has my card been declined?

Shipping, Handling & Delivery

Can you deliver to me?

When will I get my product after I place an order (delivery period)?

Can I pick up my item instead of having it delivered?

What if I am unavailable at time of delivery?

What are your shipping rates?

My items have not arrived. What should I do?


What is your Returns Policy?

How will I receive my refund?

I was charged a shipping charge. Will it be refunded when I return my product?

How long does the refund process take?


I am having trouble placing items in the cart. Why is this?

For Internet Explorer 6 or 7:

Mozilla Firefox

Google Chrome:

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